Online Mediation

Can’t meet in person – or simply prefer not to? Online mediation or Virtual mediation delivers the same structured, confidential process as an in-person session, conducted over video with secure breakout rooms for private discussions.

Crombie uses zoom as the default platform, though he’s happy to work with whatever platform both parties prefer. The process maps directly to in – person mediation: parties meet together in the main room, move to a private breakout rooms when needed and use shared whiteboards or chat to work through issues – just as you would around a table.

Parties successfully resolved disputes by mediation online during the COVID restrictions.

How it works

Once appointed, Crombie follows a clear sequence to make sure the day runs smoothly :

1. Introduction – both parties receive a confirmation email covering the chosen platform, documentation requirements, attendees and the Online Mediation agreement signature.

2. Pre – mediation meetings – Crombie meets with each party (and their advisors if applicable) to discuss the platform, documentation timeline and structure of the session.

3. Practice session – a few days before the mediation, Crombie runs a short technical session rehearsal with each party – testing connection, walking through the breakout rooms and making sure everyone is confident with the tools before the day itself.

4. Mediation session – each party receives a unique secure link. the session proceeds as normal : joint discussion, private breakout sessions and agreement finalisation.

Tips for a smooth online session

  • Let people finish. There is a natural one second lag on video – wait for the other person to complete their point before responding.
  • Your face should be well lit. That usually means any light source should be in front of you rather than behind you. Seeing your face is very important as mannerisms or body signals are also used to communicate.
  • Mute your video as a matter of practice. This avoids unwanted background noise.
  • Agendas and visual aids help when people are not in the same room. The mediator will run this in consultation with each party. Zoom has a screen sharing button.
  • Make the best use of written material. Use your mediation position paper to provide a clear road map of the key issues and how you approach them.